Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to Serene Textures. The terms “we”, “us”, and “our” refer to Serene Textures. Serene Textures operates this website and store, including all related information, content, features, tools, products and services in order to provide you with a curated shopping experience (the “Services”).
Serene Textures is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service describe your rights and responsibilities when you use our Services. By visiting, interacting with, or purchasing from our store, you agree to be bound by these Terms of Service and our Privacy Policy.
If you do not agree to these Terms, you should not access or use the Services.
SECTION 1 – ACCESS AND ACCOUNT
By using our Services, you confirm that you are at least the age of majority in your place of residence.
You may be asked to provide certain information such as your email address, billing details, payment information, and shipping address. You agree that all information provided is accurate and complete.
You are responsible for maintaining the security of your account and any activity that occurs under your account.
SECTION 2 – OUR PRODUCTS
We make every effort to display our artworks and products as accurately as possible. However, colours and appearance may vary depending on your screen, device settings, and lighting.
Each artwork is individually handcrafted, and slight variations in texture, finish, and appearance may occur.
Product descriptions and availability may change at any time without notice.
We reserve the right to limit quantities or discontinue any product at any time.
SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase a product from Serene Textures.
We reserve the right to accept or decline orders at our discretion. Your order is not accepted until payment has been received and the order is confirmed.
All original artworks and commissions are final sale unless they arrive damaged or incorrect, as outlined in our Refund Policy.
SECTION 4 – PRICES AND BILLING
Prices may change without notice.
Unless stated otherwise, prices do not include shipping fees, customs duties, or import taxes that may apply depending on your location.
You agree to provide current and accurate payment and billing information when making purchases.
SECTION 5 – SHIPPING AND DELIVERY
All artworks are carefully packaged and shipped from Melbourne, Australia.
Delivery times are estimates only and may vary depending on location and courier services.
Serene Textures is not responsible for delays caused by shipping carriers, customs processing, or circumstances beyond our control.
Risk of loss transfers to the customer once the artwork has been dispatched to the shipping carrier.
SECTION 6 – INTELLECTUAL PROPERTY
All content on this website, including images, artwork, text, graphics, logos, and design elements, is the intellectual property of Serene Textures unless otherwise stated.
You may not reproduce, distribute, copy, modify, or use any content from this website without written permission.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools or services that we do not monitor or control.
These tools are provided “as is” and “as available” without warranties of any kind.
Your use of any optional third-party tools is entirely at your own risk.
SECTION 8 – THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of these websites.
Accessing third-party websites is done at your own risk.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Serene Textures is powered by Shopify. However, all purchases are made directly with Serene Textures.
Shopify is not responsible for any aspect of sales between you and Serene Textures.
SECTION 10 – PRIVACY POLICY
Your personal information is handled in accordance with our Privacy Policy.
Because our store is hosted by Shopify, certain data may also be processed by Shopify in order to provide the Services.
SECTION 11 – FEEDBACK
If you submit ideas, feedback, reviews, or suggestions, you grant us permission to use them for the purposes of improving and promoting our Services.
We are not obligated to compensate you for feedback provided.
SECTION 12 – ERRORS AND OMISSIONS
Occasionally there may be information on the website that contains typographical errors or inaccuracies relating to product descriptions, pricing, shipping charges, or availability.
We reserve the right to correct such errors at any time.
SECTION 13 – PROHIBITED USES
You may not use the website or Services for any unlawful purpose or in violation of applicable laws.
Prohibited activities include but are not limited to:
• violating intellectual property rights
• transmitting harmful code or malware
• collecting personal information of others without consent
• interfering with the security or functionality of the website
SECTION 14 – TERMINATION
We reserve the right to suspend or terminate access to our Services at any time if these Terms are violated.
SECTION 15 – DISCLAIMER OF WARRANTIES
The Services and all products are provided “as is” without warranties of any kind, either express or implied.
We do not guarantee that the Services will be uninterrupted, secure, or error-free.
SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, Serene Textures shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Services or products.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless Serene Textures from any claims arising from your use of the Services or violation of these Terms.
SECTION 18 – SEVERABILITY
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in effect.
SECTION 19 – ENTIRE AGREEMENT
These Terms of Service constitute the entire agreement between you and Serene Textures regarding the use of the Services.
SECTION 20 – GOVERNING LAW
These Terms of Service shall be governed by and interpreted in accordance with the laws of Victoria, Australia.
SECTION 21 – CHANGES TO TERMS
We reserve the right to update or modify these Terms of Service at any time.
Any changes will be posted on this page and will take effect immediately upon publication.
SECTION 22 – CONTACT INFORMATION
Questions about these Terms of Service can be directed to:
Serene Textures
Melbourne, Australia
contact@serenetextures.com