FAQs

Yes. Each artwork is fitted with D-hooks and professional hanging wire securely attached to the back. Your piece can be installed immediately upon arrival.

Submit a commission enquiry with your space details, preferred colours, dimensions, style, and vision. I personally review all requests and will be in touch within 24–48 hours.

Not at all. Even a general idea, inspiration image, or colour palette is enough to begin shaping your concept.

Yes. Commissions are accepted in limited quantities to ensure each piece receives the time, intention, and attention it deserves.

A 30% commencement deposit is required to secure your commission slot.

Deposits are non-refundable once work has begun, as materials and time are allocated specifically to your piece.

The remaining balance is due upon completion prior to dispatch or delivery.

Completion timeframes vary depending on size, design, and complexity. An estimated timeframe will be provided once your final design concept has been confirmed. Please keep in mind, it can take up to 3-6 weeks.

Yes — if you have a specific date, include it in your enquiry and I’ll confirm whether it can be accommodated.

All artworks are shipped from Melbourne, Australia.

Yes. International shipping is calculated at checkout.

All artworks, including commissions, are final sale and cannot be returned or exchanged.

If your artwork arrives damaged, contact me within 48 hours with photos and a description so I can assist.

Each Serene Textures artwork is handcrafted using professional-grade materials including gesso primer, 3D modelling paste, acrylic paint, and matte/gloss varnish.

To preserve the integrity, texture, and longevity of your piece, please follow the care guidelines below:

• Display indoors in a dry, temperature-stable environment

• Avoid direct sunlight, excessive humidity, or heat exposure

• Do not hang near vents, fireplaces, kitchens, or bathrooms

• Handle with clean, dry hands when moving or installing

• Do not press, scratch, or apply pressure to textured areas

• Dust gently with a soft, dry cloth or feather duster only

• Do not use water, sprays, or cleaning chemicals

Important: Damage caused by improper handling, environmental conditions, or failure to follow care instructions is not considered a fault of the artwork.

Natural variations, minor texture irregularities, and subtle surface movement are inherent characteristics of handmade textured artwork and are not considered defects.

Each piece is created using high-quality materials including gesso primer, 3D modelling paste, acrylic paint, and matte/gloss varnish on professional canvas.

You’re warmly invited to get in touch — I’m always happy to assist.